Learn About Customer Service and Time Management


Customer service and time management coincide more than you'd imagine. Pam understands that courtesy, kindness and thoughtfulness is the exception, not the rule, in customer interaction these days. A company can quickly rise above competitors by treating clients and customers with simple courtesy and respect. Paying that extra amount of attention to a customer will save a company a significant amount of time and stress down the road, not to mention the effect it has on customer retention and sales growth. While all employees can benefit from Pam's customer service and time management training, it is particularly powerful for managers who are responsible for training employees who deal with customers on a regular basis.

Business Time Management: It's time to shift your thinking

We've been instructed to "manage time" our whole lives, receiving guidance in this area from parents, school teachers and employers. Perhaps this is why one of Pam's most requested business time management programs is her presentation on "Focus Management," in which she reveals to her audience that it's not about managing your time, it's about managing your focus. While everyone likes to think they can control time, time is not controllable, it's constant. There are always 24 hours in a day meaning there is nothing alter, modify or manipulate -- a choice does not exist.

However, you can control your focus, because at any given point, a choice is present. Pam will teach you how to make the right choices, at the right time in order to improve your performance, reduce stress, and maintain a healthier work-life balance. Organizations across the nation have found this shift in business time management thinking to be both refreshing and productive to their workforce. This presentation puts an end to the all too frequently stated comment, "I was so busy today that I got nothing done!"